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Home / Solutions / Salesforce Marketing & Experience Cloud
At Dreamstel Technologies, we help you deliver the power of Salesforce to take your marketing efforts to a next level. Incorporate integrated solutions to enhance the journey of your customers with advertising, content creation, data analysis and predictive analysis. We utilize the features of Salesforce Marketing and Salesforce Experience Cloud to offer services with user portals, secure access control, integration and personalization.
Built on the trusted Salesforce ecosystem, Marketing cloud provides comprehensive tools to manage customer data, build innovative and customizable content and perform marketing campaigns. The Marketing Cloud is connected to Sales Cloud and Service Cloud; however, customers are not contacted separately by marketing from all the three clouds as Salesforce has created a way for the three to coordinate with one another. Salesforce Experience Cloud, previously known as Salesforce Community Cloud, on the other hand, is a Salesforce platform that enables businesses to make and grow their brand and business. It is designed to connect customers, business partners and employees. It provides them with an online space that is secure and personalized and helps others engage with your business. Dreamstel Technologies is one of the best Salesforce solution providers in the global market and working with us will ensure you get the most out of your Salesforce experience.
Dreamstel Technologies can help you with your Salesforce solutions so you get the best out of your Salesforce experience. Here are some reasons as to why you need Salesforce Marketing and Experience Cloud:
Creating a connected community
Salesforce customers can connect to each other to share queries and advice.
Targeted experience
Customers can find answers to their exact queries.
Access to knowledge
Find knowledge bases, FAQs and tutorials if you’re just starting out with Salesforce.
Partner management
You can share marketing leads and other business information to your business partners.
Increased business engagement
More people will start interacting with your business
Increases ROI
Manages your organizational operations to maximize your ROI
Market Analysis
Lets you know about any market changes that happen in real time.
Customer Insight
Gives predictive market analysis and customer insights
Automates Tasks
Repetitive tasks are automated, freeing up time for other important tasks.
Finding data
Finding client information, behaviour and trends in one place
To understand the market you need analysis and research. Let us look at the process of Salesforce Marketing Cloud:
This step involves the need analysis, business process mapping and according to the need analysis, a solution is formed.
The details of the design, codes, data model are created here. This process makes the core of the salesforce solution.
The data migration from the company's legacy system to the new CRM takes place and the solution is tested by the team and the users to see if it's working according to plan.
The solution is then deployed into live production environment
Different user groups get different kinds of training. This training will help users adapt to system change.
The team observes and provides support. The system requires maintenance in order to work properly for a long time.
We develop projects globally with multiple satisfied clients.
Salesforce Marketing and Experience Cloud is an essential part of an IT and Telecom industry. To fully utilize the features, you can see some of the services that Dreamstel Technologies has to offer:
Journey Builder for Automation
Design complex, multi-step customer journeys that trigger based on customer behavior, data changes, or specific dates.
Audience Segmentation & Personalization
Use customer data to build and design complex, multi-step customer journeys
Mobile Studio
Manage and automate direct communication channels like SMS, MMS, and push notifications
Data Management
Utilize database tables for advanced targeting and personalization.
Analytics & Performance Tracking
Gain deep insights into campaign performance
Portal & Community Building
Create secure customer service portals and partner communities.
Engagement Analytics
Track community activities and get insights about the latest trends
Case Management Integration
Allow community members to have independence to create, view, and update their support cases
AI-Driven Insights with Integrated Knowledge Access
Leverage AI to analyze marketing performance while providing a unified, searchable knowledge base of all articles and documents within the portal.
Salesforce Marketing Cloud offers a bunch of tools that help improve your marketing and sales campaigns. Also get access to knowledge base, service agents and peer-to-peer support with Salesforce Experience Cloud.
Salesforce CRM software is not just a database, it is an essential tool for building lasting customer relations. It enables you to get the most of your investment. Our experts understand your business and provide solutions that align with your business goals.
Industry-Tailored Solutions
We create solutions tailor made for your business
Proven ROI in the IT & Telecom Sector
Guaranteed ROI generation in the IT and Telecom industries
Future-Proof Platform
We create solutions that grow with your organization
Seamless Integration with Your Ecosystem
Integrating with your legacy systems easily and smoothly
Security and Data Governance
Adhering to all IT and Telecom compliances
Time-to-Value Implementation
We shorten implementation time and increase operational efficiency
Roadmap Alignment
We create roadmaps and plans for your products and services
End-to-End Customer Lifecycle Management
Manage your customer lifecycle easily
Optimized IT Financial Management
Provide financial upgrades to the accounting system
Track record of successful IT implementations
We have proven success with industry leaders.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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Salesforce Experience Cloud is a Salesforce platform that enables businesses to make and grow their brand and business. It is designed to connect customers, business partners and employees.
Salesforce Experience Cloud is the rebranded version of Salesforce Community Cloud. The platform now supports a wider range of features.
Salesforce Marketing Cloud is a digital marketing platform that helps manage marketing strategies and marketing campaigns across various channels.
The time taken to implement Salesforce Marketing Cloud depends on the complexity of the business needs.
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