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Home / Solutions / Dealer & Customer Relationship Management for Automotive Companies
Optimize your independent dealerships with tools for inventory, sales, and service operations, while jointly managing customers. Our management system increases profitability by boosting sales conversation rates and maximizing revenue generation. It also provides the automotive company with insights on the marking campaigns and customer behaviour. In this highly competitive market, a superior customer experience becomes a fundamental competitive advantage and Dreamstel Technologies offers you excellent insights and helps you stay ahead of your competitors
Modern automotive relationship management suggests that customer experience and dealer relationship are fundamentally interdependent. The DRM system focuses on the B2B partnership and its primary objective is to drive operational excellence. The CRM system, on the other hand, focuses on the end-to-end consumer journey. A dealer and customer relationship management software increases brand loyalty, customer lifetime value and increases profitability. This system also helps strengthen competitive agility and faster adoption. These softwares are highly customizable, made to fit your specific industry needs. Dreamstel Technologies provides you with the best dealer and customer relationship management software developers in the industry. They understand your business requirements and create systems that align with your business needs and help integrate the custom automotive solution into your existing ecosystem.
Dealer and customer relationship management software is an essential part of the automotive industry. To fully utilize the features, you can see some of the services that Dreamstel Technologies has to offer
Dealer Network Management
It is a strategy used to guide, support, and align its retail partners. The primary goal is to optimize the sales services and create a high-performing network that ensures brand consistency and customer satisfaction
Customer Relationship Management (CRM) Software
A CRM is the centre point of all data and information in an organization. It serves as a single source truth for the entire customer relationship, from tracking installation timelines to managing multiple business units are all done by the CRM software.
Salesforce CRM for Dealerships & Manufacturers
Salesforce manages your operations and helps make your organization more efficient. Salesforce CRM for your dealership and manufactures is an excellent choice because it is a platform that unifies all your data and eliminates data silos.
Salesforce Experience Cloud for Dealer & Customer Portals
This service is designed to connect customers, business partners and employees. It provides them with an online space that is secure and personalized and helps others engage with your business.
Salesforce Loyalty Management (Dealership Programs)
Salesforce loyalty management is a cloud solution designed to create flexible reward structures using points, tiers or badges. It helps automotive dealerships build and manage custom loyalty and rewards programs.
Warranty Management Software
This is a specialized digital system whose primary goal is to reduce cost and protect profits for the manufacturer.
Salesforce Service Cloud (After-Sales & Support)
It centralizes customer data and interactions into a single view, enabling service teams more personalized, and efficient support.
The dealer and customer relationship management are two of the most important functions of an automotive industry. Here is a general process our expert use to make your your company run smoothly
Use software to create a master production schedule based on orders, forecasts, and plant capacity.
Break the plan into a minute-by-minute sequence for the assembly line and coordinate the Just-in-Time delivery of thousands of parts.
Physically assemble the vehicle on the factory floor, guided by digital instructions, while maintenance and safety systems run in the background.
Conduct quality checks at defined stations throughout the build process, logging any issues immediately to stop defects.
Collect live data from machines and the assembly line to monitor performance and maintain full digital traceability for every vehicle.
Use the collected data to identify bottlenecks, solve problems, and feed lessons learned back into the planning stage for continuous improvement.
We develop projects globally with multiple satisfied clients.
Manage your automotive business with our dealer and customer relationship management. Here are a few advantages for the same
Increases Lead Conversion Rate
Tracks sales inquiries to turn more prospects into buyers.
Drives Service & Revenue
Automates service to increase workshop visits
Enhances Customer Retention
Builds long-term relationships that encourage repeat purchases
Personalizes the Customer Experience
Uses customer data to tailor customer experience
Provides a 360-Degree Customer View
Centralizes all interactions and vehicle history for informed engagement.
Automates Marketing Campaigns
Enable targeted marketing campaigns based on customer segments.
Improves Dealer Operational
Integrates tools for sales, service, and inventory
Optimizes Inventory Management
Aligns dealer stock with local demand patterns
Regulatory Compliance with Faster Response Times
Maintain accurate records for data privacy and safety recalls while automating alerts and workflows that accelerate sales follow-ups and service responses.
Hire professionals at Dreamstel Technologies for the best dealer and customer relationship management system for your automotive company.
Dreamstel Technologies have been providing several services to the automotive industry including production and operation management services. Our experts understand your business and provide solutions that align with your business goals.
Specialized in Automotive
Years of experience with the automotive industry
Industry Benchmarking Insight
We provide insights on how your company is performing in comparison to your competitors.
Certified Specialists
Expertise in Salesforce and automotive IT services
AI and Automation Configuration
Utilizing AI, automation and other modern technologies to give you the best IT solutions
End-to-End Process Optimization
We analyze your workflow to to eliminate bottlenecks and manual handoffs
Change Management
Providing training program and support material designed to smooth operational adoptions.
Dedicated Automotive Practice
Reducing manual work so you can focus on more strategic tasks.
Future-Proof Technology Solutions
Creating solutions that will grow with your business.
Risk Mitigation
Making sure your systems are free of risks and vulnerabilities
Support & Continuous Optimization
We provide ongoing support and optimization for your system.
Utilizing your Data
Utilizing your data for maximum ROI.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
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DevOps containers:
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DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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It's the primary system for turning one-time buyers into loyal, repeat customers, which is essential for profitability in a competitive market.
It gives service advisors instant access to a customer's full vehicle history and preferences, enabling personalized, efficient service visits.
Shared customer data ensures consistent messaging, allows for coordinated recall campaigns, and helps the brand understand overall buying trends.
It automates service reminders, schedules follow-ups, and manages loyalty programs to keep owners returning for maintenance and their next vehicle purchase.
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