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Home / Solutions / Salesforce CRM, Communications & Service Cloud
Salesforce is the basis of the IT and Telecom industry. It is the number 1 Customer Relationship Management Solution in the world. It is a cloud-based platform that helps businesses improve customer relationships. It provides tools that help manage organizational operations, all accessible through the internet. At Dreamstel, we give you an experience of an unmatched Salesforce expertise, the software not only lets you build and keep innovative assets but also helps in business growth.
IT and Telecom industries choose Salesforce as their CRM because it is uniquely designed to tame the complexity in their industry. Salesforce manages your operations and helps make your organization more efficient. Service Cloud helps in transforming your regular customer support into a powerful engine for efficiency and growth. This especially shines in the IT and Telecom industry. The services there are often mission-critical and Salesforce ensures that the service-level agreements are met and problems are resolved. Some of its features like the ticketing system, omnichannel routing and being a knowledge base helps IT and Telecom companies provide proactive services. Hire Salesforce developers from Dreamstel Technologies to get the most out of Salesforce. Our experts provide you with solutions that guarantee your organizational success and growth.
Your business may be running but not growing and there may be many factors influencing this. For all your strategic marketing needs, you can trust Salesforce CRM and Service Cloud:
Product Catalog Management
Manage all service bundles, hardware and software in one system.
Automated Configure-Price-Quote
Streamlines the creation of accurate, complex quotes
Partner Channel Management
Manage all your reseller and partner information
Subscription Lifecycle Management
Handles recurring revenue models
Contract Management
Manages and tracks SLAs and other contracts
Omnichannel Customer Service
Unifies phone, email, chat, and portal interactions into a single interface.
Network Operations Center (NOC) Integration
Connects support systems with network monitoring
Self-Service Portals
Enables customers to manage their service independence
Analytics and Reporting
Tracks key metrics to help with future forcasting
AI-Powered Network Optimization
Uses artificial intelligence to predict and prevent network issues.
Building a Salesforce CRM for your business needs planning and resources. Here is a general step-by-step process of our work process:
This step involves the need analysis, business process mapping and according to the need analysis, a solution is formed.
The details of the design, codes, data model are created here. This process makes the core of the salesforce solution.
The data migration from the company's legacy system to the new CRM takes place and the solution is tested by the team and the users to see if it's working according to plan.
The solution is then deployed into live production environment
Different user groups get different kinds of training. This training will help users adapt to system change.
The team observes and provides support. The system requires maintenance in order to work properly for a long time.
We develop projects globally with multiple satisfied clients.
Having a good CRM is one of the more important steps in business growth. Let us see how companies can utilize Salesforce CRM:
360-Degree Customer View
Complete visibility of customer history, interaction and preferences
Automated Sales Processes
Enhance lead routing, opportunity management, and automated follow-ups
Accurate Forecasting
Predictions and revenue intelligence with AI tools
Unified Service Platform
Single workspace integrating customer data, knowledge base, and communication channels
Omnichannel Support
Consistent service experience across multiple platforms
AI-Powered Recommendations
Salesforce AI tools suggests relevant solutions
Unified Customer Profiles
Get complete view of customer journey
Marketing Analytics
ROI tracking and campaign performance measurement
Unified Customer Journey & Performance Visibility
Complete, real-time visibility across all marketing and sales touchpoints with executive dashboards that track performance across all customer-facing functions.
Hire the best developers from Dreamstel Technologies for your Salesforce CRM solutions. We provide customized Salesforce solutions that will help you move beyond your business goals.
Unified Customer Journey Mapping
Complete visibility across marketing and sales touchpoints
Real-time Performance Analytics
Executive dashboards showing business performance across all customer-facing functions
A CRM software is not just a database, it is an essential tool for building lasting customer relations. It enables you to get the most of your investment. Our experts understand your business and provide solutions that align with your business goals.
Industry-Tailored Solutions
We create solutions tailor made for your business
Proven ROI in the IT & Telecom Sector
Guaranteed ROI generation in the IT and Telecom industries
Future-Proof Platform
We create solutions that grow with your organization
Seamless Integration with Your Ecosystem
Integrating with your legacy systems easily and smoothly
Security and Data Governance
Adhering to all IT and Telecom compliances
Time-to-Value Implementation
We shorten implementation time and increase operational efficiency
Roadmap Alignment
We create roadmaps and plans for your products and services
End-to-End Customer Lifecycle Management
Manage your customer lifecycle easily
Optimized IT Financial Management
Provide financial upgrades to the accounting system
Track record of successful IT implementations
We have proven success with industry leaders.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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It's a tool that helps businesses manage all interactions and relationships with current and potential customers in one central place.
Its main purpose is to improve business relationships to grow sales, enhance customer service, and increase customer loyalty.
Yes. Most CRMs integrate with popular tools like email, calendars, marketing platforms, and accounting software.
Most modern CRMs offer API-based integrations. This allows them to connect with network monitoring and provisioning systems, enabling proactive support alerts based on real-time network events.
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