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Home / Solutions / Network & IT Service Management
Dreamstel Technologies brings you a variety of services for your IT and Telecom business, including Network and IT service Management (N-ITSM). It becomes an operational backbone of your organization, making sure your deliveries are reliable, secure and valuable. We make sure your network infrastructures and IT services are ahead of your competition. Hire professionals from Dreamstel for the best network and IT service management.
Although discussed separately, Network Service Management (NSM) and IT Service Management (ITSM) are deeply intertwined. NSM often focuses on the physical and logical infrastructures like the routers and fiber optics, making sure that the performance and capacity are topnotch. ITSM, on the other hand, mainly focuses on the delivery of IT services to the users. IT services such as hosting platforms or customer portals are all managed under ITSM. In simple terms, N-ITSM is the brain and nervous system of an IT and Telecom company. Its job is to make sure customers pay for good quality, reliable and secure work all the time. At Dreamstel Technologies, we make sure to provide you with the best customized solution for your IT and Telecom business needs. Our professionals understand the assignment and make sure you get the best out of your investment.
A robust N-ITSM management service makes sure your customers are satisfied with your products and services. Here are some services Dreamstel Technologies offers in order to make it happen:
Unified Management
Integrates network operations and IT service management into one framework
Proactive Monitoring
Uses AI and analytics to detect and resolve issues before they impact customers.
Service-Centric Approach
Managing end-to-end services
Incident & Problem Management
Coordinates cross-team response to outages and identifies root problem
Change Management
Controls all network and IT changes through a unified approval process
Customer Self-Service Portal
Offers portals for customers to manage services
Resource & Capacity Planning
Forecast and manage service lifecycles
Manages services spanning public cloud, private data centers, and network edges.
Cost & Revenue Mapping
Links operational costs to specific services
Performance Analytics
Provides dashboards with KPIs for both technical performance and business metrics
A set process is very important when dealing with N-ITSM. Here is a general process that our experts follow to make sure you get the best solutions:
Meet with all departments to map current workflows, identify problems, and define detailed requirements for the new system.
Create the system's technical blueprint, including database structure, software architecture, and user interface prototypes.
Program the core modules (like finance, inventory, HR) based on the design, building the backend and frontend components.
Rigorously test the software for bugs, performance, and security, and validate that it meets all business requirements.
Install the software on company servers or the cloud, migrate existing data, train all end-users, and launch the system.
Monitor system performance, fix any issues, provide user support, and plan future updates based on feedback and new needs.
We develop projects globally with multiple satisfied clients.
Our services include end-to-end N-ITSM service solutions , managing your data and providing accurate data to make well-informed decisions. Here are some advantages:
Unified Operations
Breaks down silos between network and IT teams
Improved Service Availability
predictive maintenance lead to higher uptime
Faster Incident Resolution
Integrated tools reduce Mean Time to Repair
Business Agility
Accelerates time-to-market for new services
Better Risk Management
Automation reduces errors and unauthorized changes
Scalability
Supports business growth through dynamic changes
Compliance & Auditing
Maintains detailed logs and reports for regulatory requirements
Resource Optimization
Improves capacity planning and utilization
Data-Driven, Future-Ready Strategy
Leverage analytics for informed strategic planning while adopting emerging technologies to ensure long-term, future-proof solutions.
Professionals from Dreamstel Technologies bring you the best and most effective Network and IT service Management in the industry. Our experts provide you with solutions that are tailor made for your business and guarantee growth.
At Dreamstel Technologies, we understand the importance of having a dependable IT solution. We specialize in creating custom software solutions for a variety of businesses in different domains including IT and Telecom industry. Hire professionals from Dreamstel Technologies for the best IT solutions:
Industry-Tailored Solutions
We create solutions tailor made for your business
Proven ROI in the IT & Telecom Sector
Guaranteed ROI generation in the IT and Telecom industries
Future-Proof Platform
We create solutions that grow with your organization
Seamless Integration with Your Ecosystem
Integrating with your legacy systems easily and smoothly
Security and Data Governance
Adhering to all IT and Telecom compliances
Time-to-Value Implementation
We shorten implementation time and increase operational efficiency
Roadmap Alignment
We create roadmaps and plans for your products and services
End-to-End Customer Lifecycle Management
Manage your customer lifecycle easily
Optimized IT Financial Management
Provide financial upgrades to the accounting system
Track record of successful IT implementations
We have proven success with industry leaders.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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A unified approach to managing both network infrastructure and IT services as a single, customer-focused offering.
Because modern services depend on both network and IT components working together seamlessly.
You can deliver more reliable services faster, prevent problems before customers notice, and reduce operational costs.
It breaks down silos between network and IT teams, managing the entire service instead of separate technology pieces.
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