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Home / Services / Outsource Technical Support Services
Outsourcing Technical Support is the practice of hiring technical support from an external third-party company. It is done to handle technical assistance and support needs of business. Businesses hire external technical support for several reasons including not having an in-house team for specific projects. Outsource Technical Support is useful for businesses of all sizes. By utilizing expertise from third-party companies, the company gains advantage financially, enhances operational efficiency and scalability. This service also gives access to a pool of highly trained professionals and better technology. It is also a very useful service in times of fluctuating demand or seasonal increase in customer inquiries. An outsourced support partner can scale the in-house team without having to overstaff. This way you can provide support in different locations and time-zones. By trusting technical support, your internal team is freed to focus on core business functions.
Help Desk and Ticketing Systems
Get technical support through our help desk facility and our ticketing system. These systems are used to manage all incoming requests. When a request is received, the system automatically creates a “ticket” with a unique ID. All actions related to the issues are logged within this ticket.
Omnichannel Communication Platforms
Omnichannel Communications Platforms mean all customer interactions, regardless of the channel, are part of one continuous conversation. The outsourced support services have a wide view of the customer's history and can transition between channels without losing context.
Diagnostic Tools
Diagnostic Tools allow us to troubleshoot and resolve issues without needing to be present. These tools help service providers look at errors and promptly solve them from remote locations.
Data Security Protocols
Outsource technical support service opens a large pool of talent. These service providers make sure that the sensitive data they handle are secure. The data may consist of Customer information, business data, financial data or health-related records. All this data need to be handled professionally and securely.
ITIL Framework
We provide consistent, high-quality and customer-focused service. We provide a structured approach to manage the entire lifecycle of your projects. By adopting ITIL, outsource providers can make sure that their methods align with the business goals.
Quality Assurance
The quality of the product or service is better when you have experts who understand your business and its goals. These experts have years of experience in multiple domains.
Opting for Outsourcing Technical Support Services can be beneficial for your organization. Some of its benefits include:
Opinions from Industry Experts
You get insights from industry experts about your business and where you stand in the market.
Competitive advantage
You stay ahead of your competitors by staying up to date about the market standards. These services also help you optimize your business operations.
Resource Management
Software and IT Consulting Services help your business manage its resources by providing tools that allocate and optimize workforce.
Smooth Migration and Integration
Software and IT Consulting Services can help transition your existing system into a new and improved system.
Software Maintenance and Support
They provide on-going support and maintenance to the systems.
Project Management
Ensure end-to-end project delivery that meets our client's business goals.
Efficient Operations
Optimize your business with our Software and IT Consulting Services
Development and Maintenance
Ongoing support and maintenance for your technical queries.
Utilize the vast skillset of our Technical Support team and reduce cost and time.
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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REAL ESTATE
EDUCATION
HEALTHCARE
Experience-Based Knowledge
Our experts have experiences from different domains
Open-Source Technologies
Utilizing open-source technologies to provide you accurate support
IT Strategy
Create IT strategies that align with your business goals
IT Architecture
Create frameworks for new projects
IT Implementation
Implementing IT solutions
ERP Services
Manage your core business process
Systems Integration
Implementation of different CRMs and systems
Data Analytics
Managing data and providing accurate analysis
IT Security
Your security is our priority
We develop projects globally with multiple satisfied clients.
Every problem needs a different way to solve it and every problem has a different process.
1
Assessment
Defining your current technical support situation
2
Research and Shortlisting
Look for individuals with strong, industry-specific skills
3
Onboarding
This step includes selecting individuals who are needed for the project and building a team.
4
Knowledge Transfer
Internal and external teams must collaborate in order to exchange all necessary information.
5
Deployment
Deploying and testing the new workflow
6
On-going support
Continuous maintenance and support ensure that your systems work in order.
Outsource Technical Support is a kind of service that businesses get when they want to hire experts from third-party companies for their projects. This usually happens when the business lacks in-house talent or wants to save cost by not hiring a full-time expert.
The primary goal of outsource technical support service is to scale efficiently, reduce cost and provide support when needed without the need of an in-house team.
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