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Home / Solutions / Salesforce Loyalty & Experience Cloud (Customer & Dealer Portals)
Salesforce is a powerful CRM platform that can be helpful in managing a customer's entire journey from observation to purchase. These softwares are able to act independently but we, at Dreamstel Technologies, realize the true potential comes out with the combination of the two. Salesforce loyalty and experience cloud create a seamless and data-driven ecosystem for both the customer and the channel partner. Hire Salesforce developers from Dreamstel Technologies to experience the full potential of Salesforce.
Salesforce loyalty management is a cloud solution designed to create flexible reward structures using points, tiers or badges. Salesforce experience cloud, on the other hand, is a platform for building digital portals. Salesforce Loyalty can be referred to as the intelligence and the experience cloud can be referred to as the action. Integration of the two continuous feedback loops between intelligence and action. When the customer redeems points within the portal, the action is recorded and processed by the loyalty engine. The information is then updated on the customer profile and shown to the customer in the form of new unlocked badges or changing offers. Dreamstel Technologies offers the best Salesforce Loyalty & Experience Cloud solutions. Our Salesforce developers understand your business and make solutions tailored for your business needs.
Working with Salesforce is very easy. But to ensure that the platforms created are a success, we follow a general process. Let us have a look:
Establish your loyalty program rules and design the portal layout for customers and dealers.
Create the loyalty program in Salesforce Loyalty Management and build the branded portals using Experience Cloud.
Link the loyalty program to the portals so members can see their status and rewards directly in their portal experience.
Deploy the portals and promote the loyalty program to your customers and dealers.
Members earn points through purchases and engagements, then log into the portal to track progress
Use Salesforce analytics to monitor program health, member behavior, and portal usage to continuously refine the experience.
Salesforce has multiple services that can help in increasing organizational efficiency and maintain a smooth workflow. Salesforce loyalty cloud and experience cloud services are two such services. Let us see the services by Dreamstel Technologies:
Salesforce Loyalty Cloud Implementation
Design and deploy loyalty programs to increase customer retention and engagement.
Salesforce Experience Cloud Portal Development
Build secure, branded portals for customers, partners, and dealers.
Loyalty Program Strategy & Design
Develop data-driven loyalty strategies and reward models
Branded Digital Portal Creation
The foundational service for building and launching websites without heavy coding.
Partner Relationship Management
To easily manage your dealer/partner portals
In-Portal Reward Redemption
A seamless service that allows loyalty members to browse a reward catalog and redeem their points
Experience Cloud Community Setup
Create engaging online communities for customers, dealers, or partners
Points & Currency Management
Service to manage issuance, tracking, and expiration of points or a branded currency.
Ongoing Support & Maintenance
Provide continuous optimization, monitoring, and technical support for Salesforce portals.
We develop projects globally with multiple satisfied clients.
Salesforce Loyalty and Experience Cloud can help you get in touch with your customer base and increase customer satisfaction. Let us look at some more advantages:
360-Degree Customer Insight
Get a complete overview of your customer
Agile and Flexible Program Management
Adapt programs quickly
Increased Loyalty Program Engagement
Increase visibility, participation, and redemption rates
Faster Time-to-Market for Portals
Make and release portals faster
Enhanced Brand Affinity
Enhance your brand awareness and gain frequent customers
Centralized Content
Create a platform for all reward and cloud related queries
Faster Resolution of Partner Claims
The warranty or claim processes are accelerated resulting in efficient claim handling
Increased Customer Retention
Personalized rewards, tiers, and incentives that keep customers coming back.
Seamless Customer Journey
The experience from purchasing, to getting service, to engaging with the brand online becomes satisfactory
Enhanced Collaboration
Foster peer-to-peer support and knowledge sharing
Dreamstel Technologies offers you with the best Salesforce loyalty and experience cloud services. We built Salesforce solutions for your industry specific needs.
Dreamstel Technologies have been providing several services to the retail and e-commerce industry including Salesforce services. Our experts understand your business and provide solutions that align with your business goals.
Specialized in Retail
Worked with retail industries for different retail related systems.
Seamless Ecosystem Integration
Upgrading and optimizing your legacy system
Data & Analytics Deployment
Expert analysis so you can understand the market and your audience better
ROI Focus
We make sure you get your worth out of your investment
Future-Proof Technology Solutions
Creating solutions that will grow with your business.
Risk Mitigation
Making sure your systems are free of risks and vulnerabilities
Support & Continuous Optimization
We provide ongoing support and optimization for your system.
Enhanced Customer Satisfaction
Making solutions that satisfy your customers
Multi-channel Integration
Making solutions for multiple communication channels
Utilizing your Data
Utilizing your data for maximum ROI.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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REAL ESTATE
EDUCATION
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Loyalty Cloud is the "brain" for managing rewards programs. Experience Cloud is the "face" for building customer/dealer portals.
Yes, but they're more powerful together. You can have a loyalty program without a portal, or a portal without a formal loyalty program.
It creates a seamless, personalized experience where loyalty status unlocks specific benefits and content within the portal, deepening customer relationships.
Yes. Both are native Salesforce clouds, so they share the same data model and security, making integration smoother.
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