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Home / Solutions / CRM & Guest Relationship Management
Manage all your guest interactions with Dreamstel Technologies. We help you foster loyalty and drive direct revenue by managing guests and providing each one with a unique experience. Hospitality is about relationships and personalizations and Dreamstel Technologies provides you the best personalized solutions for your business. Our Salesforce CRM solutions are some of the best in the industry.
A robust CRM system is essential for any business. Not only does it manage your operations but also makes workflow more efficient. A GRM system is built to specially manage your guests and focus on their satisfaction. Dreamstel Technologies helps you manage your guests and builds you a CRM solution that aligns with your business goals. It helps with marketing campaigns, provides staff with guest preferences and provides a unified guest database. A CRM software will give you the details of all guests, their behaviours and their preferences. It can also predict future trends and give you an analytical report about the performance of your business. Streamline processes like onboarding, boost revenue, provide recommendations based on customer data and reduce risk with Dreamstel Technologies CRM and GRM software.
Dreamstel Technologies offers you some of the best CRM and GRM services in the industry. Here are some of our services:
Salesforce CRM, Service & Experience Cloud
Transform guest relationship into personalized, seamless journey with Salesforce CRM, service and experience cloud. Make property management, bookings, reservations and customer relations easier and more efficient.
Salesforce Marketing & Loyalty Management
Drive personalized engagement and foster lasting guest relationships. Encourage direct booking, cultivate brand advocates and ensure every communication is relevant and personal
Guest Feedback & Reputation Management
Capture feedback from surveys, online reviews on Google, and social media mentions, then centralize this data to identify actionable trends in service, amenities, and the overall guest experience.
Hospitality business usually works around satisfying customers but in the modern setting it should do much more than just catering services. Here is a general work process followed by our experts to ensure you get the best out of your investment:
Assess your operational needs and strategic goals to define the technology roadmap
Select and seamlessly integrate the core systems, ensuring they share data effectively
Training your staff thoroughly to ensure they are proficient and confident using the new tools.
During the coordinated launch, we provide dedicated support to resolve any issues immediately
After going live, we continuously monitor system performance and gather key guest data.
use insights to optimize and evolve your technology for ongoing improvement
We develop projects globally with multiple satisfied clients.
A CRM system is advantageous to any industry, including the hospitality industry. It helps in enhancing customer satisfaction and elevates a positive thought about your business. Here are some other advantages:
360-Degree Guest Insight
Creates a unified, comprehensive profile of each guest making it easier for staff to understand preferences
Hyper-Personalized Service Delivery
Helps staff to anticipate and fulfill individual guest needs
Enhanced Guest Lifetime Value
Cultivates long-term relationships over the guest's lifetime.
Personalized Marketing
Enables automated campaigns that deliver relevant offers, boosting engagement and conversion rates.
Operational Efficiency
Centralizes guest information, providing frontline teams with instant access to critical details
Increased Marketing ROI
By targeting the right guests with the right messages, marketing spend becomes more efficient
Increases Direct Bookings
Fostering direct guest relationships and targeted marketing.
Optimizes Revenue Management
Enhancing accurate dynamic pricing and inventory strategies.
Centralized, future-ready data strategy
Integrate guest data into a single source of truth while deploying solutions designed to scale and grow with your business.
Hire the best developers from Dreamstel Technologies for your CRM and GRM solutions. We provide customized IT solutions that will help you move beyond your business goals.
Dreamstel Technologies has been helping companies reach their goals through IT support and digital transformation. Here are some reasons as to why you should choose Dreamstel Technologies as your IT support partner.
Seamless Ecosystem Integration
Upgrading and optimizing your legacy system
Data & Analytics Deployment
Expert analysis so you can understand the market and your audience better
ROI Focus
We make sure you get your worth out of your investment
Future-Proof Technology Solutions
Creating solutions that will grow with your business.
Risk Mitigation
Making sure your systems are free of risks and vulnerabilities
Support & Continuous Optimization
We provide ongoing support and optimization for your system.
Enhanced Customer Satisfaction
Making solutions that satisfy your customers
Multi-channel Integration
Making solutions for multiple communication channels
Maximized data ROI with continuous support
Leverage your data for maximum return on investment, backed by 24/7 technical support to keep operations running smoothly.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
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CRM in hospitality, often called GRM (Guest Relationship Management), is a strategy and technology used to manage all interactions with guests before, during, and after their stay to build loyalty and increase revenue.
It helps personalize guest experiences, increase direct bookings, improve guest loyalty, and streamline operations, making each guest feel valued and encouraging repeat visits.
By tracking preferences (room type, amenities, special requests) and past behavior, staff can deliver tailored services, remember returning guests, and resolve issues quickly.
Contact info, stay history, spending patterns, preferences, feedback, communication history, and loyalty program activity.
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