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Home / Solutions / Salesforce CRM & Service Cloud
At Dreamstel Technologies, we help you deliver the power of Salesforce to take your marketing efforts to a next level. Incorporate integrated solutions to enhance the journey of your customers with advertising, content creation, data analysis and predictive analysis. With a team of certified Salesforce Developers and Consultants, we help businesses leverage the full potential of Salesforce. Our Salesforce Developers combine a deep understanding of the Salesforce features with their programming expertise to create a Salesforce solution built for your business.
Salesforce started the shift from traditional software to cloud-based CRM Solutions. One of the reasons why Salesforce is unique is because of its customizability and scalability. They do not follow the “every-size-fits-all” theory. Every business has its own needs and goals and Salesforce helps them achieve those goals. Salesforce has unified departments and data on a single platform, which enables them to make smarter and informed decisions. Salesforce features in the years have helped reduce manual tasks, gain real-time analysis and insights, deliver amazing customer service and reduce employee burnouts. It is an infrastructure that enhances retail and e-commerce business growth. It is able to fit your business needs with the least or no restrictions. Salesforce's unique customization feature makes it an asset for almost every industry. It is built to make business processes easier and cater to every business's unique needs. Think of it as a centralized command center where all customer inquiries, cases, and data come together, enabling support agents to resolve issues efficiently and build stronger customer relationships.
Building a Salesforce CRM for your retail business needs planning and resources. Here is a general step-by-step process of our work process:
This step involves the need analysis, business process mapping and according to the need analysis, a solution is formed.
The details of the design, codes, data model are created here. This process makes the core of the salesforce solution.
The data migration from the company’s legacy system to the new CRM takes place and the solution is tested by the team and the users to see if it's working according to plan.
The solution is then deployed into live production environment
Different user groups get different kinds of training. This training will help users adapt to system change.
The team observes and provides support. The system requires maintenance in order to work properly for a long time.
Having a good CRM is one of the more important steps in business growth. Let us see how companies can utilize Salesforce CRM:
360-Degree Customer View
Complete visibility of customer history, interaction and preferences
Automated Sales Processes
Enhance lead routing, opportunity management, and automated follow-ups
Accurate Forecasting
Predictions and revenue intelligence with AI tools
Unified Service Platform
Single workspace integrating customer data, knowledge base, and communication channels
Omnichannel Support
Consistent service experience across multiple platforms
AI-Powered Recommendations
Salesforce AI tools suggests relevant solutions
Unified Customer Profiles
Get complete view of customer journey
Marketing Analytics
ROI tracking and campaign performance measurement
Unified Customer Journey Mapping
Complete visibility across marketing and sales touchpoints
Real-time Performance Analytics
Executive dashboards showing business performance across all customer-facing functions
We develop projects globally with multiple satisfied clients.
Your business may be running but not growing and there may be many factors influencing this. For all your strategic marketing needs, you can trust Salesforce CRM and Cloud Services:
Lead & Opportunity Management
Provides a structured way to capture leads from websites, marketing campaigns, or other sources
Sales Pipeline Analytics
Get reports of your sales process and make decisions on how to move forward
CPQ (Configure, Price, Quote)
Accelerate your sales cycle and grow in the industry
Sales Performance Management
Measure how your sales campaigns are performing
Multi-channel Marketing
Stay connected to your customers with multiple marketing channels
Marketing Automation
Automate your marketing process and repetitive tasks
Marketing Cloud Setup
Designing and setting up your sales cloud platform
Customer Data Platform Setup
Create a unified view of all customer information
Predictive intelligence
Get detailed insights and make decisions accordingly
Real time Data
Get market data in real time from the dynamic retail market
Email Marketing
Deliver customized engagement emails with Salesforce e-mail marketing
CRM and cross channel integration
Unifying all customer data into one real-time profile
Hire Salesforce developers from Dreamstel Technologies to get the best out of your Salesforce experience. Our experts design and develop solutions specifically tailored for your business needs.
Dreamstel Technologies have been providing several services to the retail and e-commerce industry including Salesforce services. Our experts understand your business and provide solutions that align with your business goals.
Specialized in Retail
Worked with retail industries for different retail related systems.
Seamless Ecosystem Integration
Upgrading and optimizing your legacy system
Data & Analytics Deployment
Expert analysis so you can understand the market and your audience better
ROI Focus
We make sure you get your worth out of your investment
Future-Proof Technology Solutions
Creating solutions that will grow with your business.
Risk Mitigation
Making sure your systems are free of risks and vulnerabilities
Support & Continuous Optimization
We provide ongoing support and optimization for your system.
Enhanced Customer Satisfaction
Making solutions that satisfy your customers
Multi-channel Integration
Making solutions for multiple communication channels
Utilizing your Data
Utilizing your data for maximum ROI.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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Salesforce is the world’s #1 CRM (Customer Relationship Management) software. It is a strategic platform for digital transformation, customer-centric growth and better operations.
Salesforce carters to many industries including: Financial Services, Healthcare & Life Sciences, Manufacturing, Retail, Nonprofits, Education, Media and Travel
The time taken to implement Salesforce Marketing Cloud depends on the complexity of the business needs.
The time for each project depends on the complexity of the project. Simple projects that use simple features take less time as compared to bigger more complex projects.
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