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Home / Services / Salesforce Experience Cloud
Salesforce Community Cloud or what is now known as Salesforce Experience Cloud is a powerful platform that helps businesses manage their customers, partners and employees. At Dreamstel Technologies, we offer our services with user portals, secure access control, integration and personalization. Salesforce Experience Cloud also increases community engagement and branding of the business. Hiring Salesforce experts from Dreamstel Technology can help your business reach new growth heights. Join us and get assured that we will handle your ROI.
Salesforce Experience Cloud, previously known as Salesforce Community Cloud, is a Salesforce platform that enables businesses to make and grow their brand and business. It is designed to connect customers, business partners and employees. It provides them with an online space that is secure and personalized and helps others engage with your business. As a native Salesforce product, Experience cloud will be integrated with the existing Salesforce data to ensure that users have personalized access to information and tools.
Salesforce Experience Cloud is a place where people help each other with their Salesforce related queries. From seasoned Salesforce Administrators to people who are just beginning to explore the world of technology, the platform offers a dedicated space for learning, sharing and innovating. It provides a space for your employees to connect, share knowledge and collaborate on projects.
A place where you can communicate and collaborate with others with your Salesforce related queries is important. Let us see some advantages:
Creating a connected community
Salesforce customers can connect to each other to share queries and advice.
Targeted experience
Customers can find answers to their exact queries.
Access to knowledge
Find knowledge bases, FAQs and tutorials if you're just starting out with Salesforce.
Partner management
You can share marketing leads and other business information to your business partners.
Increased business engagement
More people will start interacting with your business
Mobile access
It can be accessed remotely since it is a cloud platform.
Personalized experience
Get personalized recommendations and solutions
Simplified training modules
Make tutorial to keep everyone updates on the platform
Better analytic insights
See how your business is performing and how others interact with your content.
Multiple experiences
Specific questions can get multiple solutions
Let us see the process of implementing and managing Salesforce Experience Cloud:
1
Planning
A strategy is made that will guide the entire project
2
Setup and configuration
It is the building phase. From creating a site to put together different functions.
3
Testing
This step ensures that every function and tool works according to the plan.
4
Deployment
After testing, the site is deployed and made public for your target audience to see.
5
Maintenance and optimization
The information is maintained and upgraded according to market changes
6
User Engagement and Analytics
After deployment, it's crucial to track how users interact with your site. Using analytics tools, you can monitor traffic, engagement, and user behavior to continuously refine content and features. Engaging users through personalized experiences and community management also helps build long-term value.
We develop projects globally with multiple satisfied clients.
Understanding your business needs is essential. Having a platform that can help in solving your questions is important.
Extensive customer queries
You have more customer queries than your team can handle
Business partner engagement is not organized
The data that you share with business partners are not unified
Decrease in customer loyalty
Your customers are slowing moving away from your business
Stagnant brand awareness
Your brand name is not growing
Organizational communication problems
Different departments are having difficulty collaborating with each other
Product improvement
You are unaware of where your products stand in the market and thus are not able to optimize it.
Disconnected employees
Your employees have difficulty managing existing data
Difficulty gathering feedback
Since you have less engagement, you get less feedback
Difficulty in generating ROI
Your present ROI is not satisfactory
Get access to knowledge base, service agents and peer-to-peer support with Salesforce Experience Cloud.
Draemstel Technologies provides one of the best Salesforce Experience Cloud services across multiple industries:
Community Builder
At Dreamstel, we enable you to characterize and assemble the best community encounters.
Lightning Integration
We offer Lightning builder empowering drag and drop page building, and documents that offer incorporation to Google Drive.
Solution Support
Give your customers the best solutions for their product or services related issues.
Support Hub
You would have access to a knowledge base, service agents and peer-to-peer support.
Revenue Expansion
Channel sales by increasing your revenue stream.
Workplace Trust
Build stronger and more trustworthy employee relationships.
Intuitive Design
We focus on simple designs that are easy to navigate and understand.
Employee Access
Your employees could have access to their data in a member portal.
Collaborative Selling
You would be able to collaborate on opportunities and deals by sharing content and training materials.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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Accelerated innovation
Marketing and demand generation
Better analytics
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Salesforce Experience Cloud is a Salesforce platform that enables businesses to make and grow their brand and business. It is designed to connect customers, business partners and employees.
Salesforce Experience Cloud is the rebranded version of Salesforce Community Cloud. The platform now supports a wider range of features.
Salesforce Experience Cloud aims to provide Salesforce customers with a platform where they can solve their Salesforce related queries.
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