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Home / Solutions / Salesforce API, Middleware & Automation
Salesforce is one of the most used CRM systems in the world. It is a system upon which many platforms can be built and it can seamlessly integrate into any system. For IT and Telecom companies, Salesforce is an important piece of asset. Not only does it help manage customer interactions but also encourages Lead-to-Cash for businesses. Dreamstel Technologies offers you the best Salesforce services in the IT and telecom industry. Our custom solutions are tailor made for your business needs.
Salesforce acts as a central platform upon which organizations manage their marketing, sales, operations, finance and more, while APIs act as a layer that connects different software systems to communicate with Salesforce. The middleware functions orchestrate data flow through the systems, ensuring that the information moves smoothly across the organization. Automation enables intelligent workflow capabilities that eliminate manual tasks and reduces human errors. Together, these components create a synchronized system of customer information and data flow automatically across different departments. And for an IT or telecom company, fast, accurate data flow is an essential factor. Hire developers from Dreamstel Technologies for the best Salesforce solutions in the IT and telecom industry. Our experts make sure your data is safe and your customers happy.
Convincing a potential lead to become a customer is no easy task but with Salesforce, customer service is easy. Increase your customer satisfaction with Salesforce API and middleware automation:
Custom API Integration Development
Designing custom APIs that align with your business needs.
Master Data Management (MDM) Integration
Integrating Salesforce with MDM platforms for a single data source
Lead-to-Cash Process Automation
Make the customer relationship management easier and automated
Quote-to-Cash (CPQ) Automation
Automatically generate CPQs with accuracy and speed.
Initial Data Migration
Migrating data from your legacy system to Salesforce safely and securely.
Dashboard & Analytics Integration
Integrating customer dashboards and analytics tools for better workflow and insights
Mobile & Portal Integration
Making features accessible to mobiles for easier usage
API Governance & Security Review
Adhere to API security compliances
IoT Data Integration
Service to ingest and process data from IoT sensors into Salesforce
Regulatory Compliance Automation
Building integrations that automatically anonymize, archive, or delete customer data across Salesforce to comply with regulations like GDPR or CCPA.
Salesforce is a very customizable and flexible system which can be designed to fit your business goals. Here is a general process that our experts at Dreamstel Technologies follow:
Meet with all departments to map current workflows, identify problems, and define detailed requirements for the new system.
Create the system's technical blueprint, including database structure, software architecture, and user interface prototypes.
Program the core modules (like finance, inventory, HR) based on the design, building the backend and frontend components.
Rigorously test the software for bugs, performance, and security, and validate that it meets all business requirements.
Install the software on company servers or the cloud, migrate existing data, train all end-users, and launch the system.
Monitor system performance, fix any issues, provide user support, and plan future updates based on feedback and new needs.
We develop projects globally with multiple satisfied clients.
Convincing a potential lead to become a customer is no easy task but with Salesforce, customer service is easy. Increase your customer satisfaction with Salesforce API and middleware automation
IoT Data Integration & Compliance Automation
Ingest and process IoT sensor data directly into Salesforce while leveraging automated integrations that anonymize, archive, or delete customer information to ensure seamless compliance with regulations such as GDPR and CCPA.
Hire Salesforce developers from Dreamstel Technologies for the best Salesforce experience in the industry. Our experts understand your business and design solutions tailor made for your business needs.
For an IT and Telecom company, having a robust Salesforce API can help you manage your organizational workflow and your customers. Here are a few advantages
End-to-End Process Automation
Automates complex workflows
360-Degree Customer View
Get a full view of the customer with all the information and data
Operational Efficiency
Increase your operational efficiency with Salesforce
Improved Decision-Making
Utilize insights to make better decisions
Centralized Control & Governance
Middleware acts as a single, secure control point for all integrations
Future-Proofing
Solutions that grows as your organization grows
Enhanced Productivity
Departments get relevant information they need directly within their Salesforce workspace
Faster Customer Service
Customer queries and problems are solved faster
Reduced IT Overhead with Simplified Architecture
Eliminate complex point-to-point connections and move toward a cleaner, more maintainable, and cost-effective IT ecosystem that reduces operational burden.
Salesforce is not just a database, it is an essential tool for building lasting customer relations. It enables you to get the most of your investment. Our experts understand your business and provide solutions that align with your business goals.
Industry-Tailored Solutions
We create solutions tailor made for your business
Proven ROI in the IT & Telecom Sector
Guaranteed ROI generation in the IT and Telecom industries
Future-Proof Platform
We create solutions that grow with your organization
Seamless Integration with Your Ecosystem
Integrating with your legacy systems easily and smoothly
Security and Data Governance
Adhering to all IT and Telecom compliances
Time-to-Value Implementation
We shorten implementation time and increase operational efficiency
Roadmap Alignment
We create roadmaps and plans for your products and services
End-to-End Customer Lifecycle Management
Manage your customer lifecycle easily
Optimized IT Financial Management
Provide financial upgrades to the accounting system
Track record of successful IT implementations
We have proven success with industry leaders.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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It's a set of rules that lets other software applications communicate with and exchange data securely with your Salesforce org.
Middleware is a separate platform (like MuleSoft or Workato) that acts as a central hub to manage the flow of data and automate processes between Salesforce and your other business systems
An API is the language systems use to talk. Middleware is the translator and coordinator that manages the conversation between multiple systems using APIs
To connect Salesforce to other critical systems (like your ERP or billing software) and automate complex business processes that span across them, eliminating manual data entry.
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