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Home / Solutions / CRM Software & Customer Support Tools
A CRM software is an important source of growth for any industry. It acts like the foundation of an organization where all information is accessible by individuals with authority. Dreamstel Technologies has the expertise to design and develop CRM solutions for multiple domains including the IT and Telecom industry. Our Salesforce developers are the best in their fields and will make sure to create solutions that align with your business goals.
CRM software in the IT and telecom industry ranges between being a simple sales tool to a complex organizational nervous system. A CRM is the centre point of all data and information in an organization. It serves as a single source truth for the entire customer relationship, from tracking installation timelines to managing multiple business units are all done by the CRM software. A CRM software will give you the details of all customers, their behaviours and their preferences. It can also predict future trends and give you an analytical report about the performance of your organization. A CRM system's core feature includes its flexibility and the ability to transform raw data into more actionable insights. Salesforce has many great features for the retail industry, some of them includes segmenting the audience for targeted marketing campaigns, predicting buying trends, empowering sales reps with customer information. Hire from the best CRM solution company and be ensured of your organizational growth.
Dreamstel Technologies provides you with exceptional CRM and customer support tools. Our experts understand your business and provide solutions that align with your business goals.
Enhanced Customer Onboarding
For an IT company selling a new software platform, the CRM can trigger a personalized onboarding workflow
Network Infrastructure Planning
By aggregating customer usage data and support tickets the company can make informed decisions
Centralized Customer Information
Create a unified platform for all customer related data that can be accessed from anywhere and at any time.
Improved Customer Service
Increase your customer satisfaction and build a loyal customer base
Data-Driven Decision Making
Get analytics and reports related to your business for more detailed insights.
Scalability
System that is future-proof and grows with your business.
Increased ROI
Enhance organizational workflow for improved ROI
Competitive Advantage
Stay ahead from the rest in the dynamic marketplace.
Tracking of Customer Lifetime Value
The CRM can calculate the CLV by analyzing a customer's tenure, all services subscribed to, and support costs
Seamless Omnichannel Support
Support channels on multiple platforms so you don't lose your queries
Work with developers from Dreamstel Technologies to get the most out of you CRM system. See how our experts develop CRM Solutions for your business:
Meet with all departments to map current workflows, identify problems, and define detailed requirements for the new system.
Create the system's technical blueprint, including database structure, software architecture, and user interface prototypes.
Program the core modules (like finance, inventory, HR) based on the design, building the backend and frontend components.
Rigorously test the software for bugs, performance, and security, and validate that it meets all business requirements.
Install the software on company servers or the cloud, migrate existing data, train all end-users, and launch the system.
Monitor system performance, fix any issues, provide user support, and plan future updates based on feedback and new needs.
We develop projects globally with multiple satisfied clients.
A CRM software holds the entire ecosystem of strategy, technology and support that helps businesses manage and improve customer relationships. Here are some CR services that Dreamstel Technologies has to offer:
CRM Software Implementation
Set up your CRM software without hassle or disturbances.
Data Migration and Cleansing
Transfer data from your legacy system to your new CRM system.
Customization
Build CRM systems that align with your business goals
Third-Party System Integration
Connect your CRM with other essential business tools to create a unified data flow.
Multi-Channel Communication
Connect with customers on multiple platforms at any given time.
User Training and Adoption
Give ongoing training to your organization so your business can fully utilize the CRM solution
Technical Support and Maintenance
Provides technical support and regular optimization for a future-proof CRM system.
Analytics, Reporting, and Dashboard Creation
Create custom reports and dashboards that change raw customer data into meaningful insights.
Marketing Automation Services
Manage your marketing campaigns is an easier and more efficient way.
Salesforce
Work with the #1 CRM platform in the world
Mobile and Web CRM setup
Create mobile and web apps with our CRM services.
Automation
Reducing repetitive tasks with automation
Hire the best developers from Dreamstel Technologies for your CRM solutions. We provide customized CRM solutions that will help you move beyond your business goals.
A CRM software is not just a database, it is an essential tool for building lasting customer relations. It enables you to get the most of your investment. Our experts understand your business and provide solutions that align with your business goals.
Industry-Tailored Solutions
We create solutions tailor made for your business
Proven ROI in the IT & Telecom Sector
Guaranteed ROI generation in the IT and Telecom industries
Future-Proof Platform
We create solutions that grow with your organization
Seamless Integration with Your Ecosystem
Integrating with your legacy systems easily and smoothly
Security and Data Governance
Adhering to all IT and Telecom compliances
Time-to-Value Implementation
We shorten implementation time and increase operational efficiency
Roadmap Alignment
We create roadmaps and plans for your products and services
End-to-End Customer Lifecycle Management
Manage your customer lifecycle easily
Optimized IT Financial Management
Provide financial upgrades to the accounting system
Track record of successful IT implementations
We have proven success with industry leaders.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
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It's a tool that helps businesses manage all interactions and relationships with current and potential customers in one central place.
Its main purpose is to improve business relationships to grow sales, enhance customer service, and increase customer loyalty.
Yes. Most CRMs integrate with popular tools like email, calendars, marketing platforms, and accounting software.
Most modern CRMs offer API-based integrations. This allows them to connect with network monitoring and provisioning systems, enabling proactive support alerts based on real-time network events.
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