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Home / Solutions / Customer Engagement & Marketing for The Media and Entertainment Industry
Customer engagement and marketing in the Media and Entertainment industry focuses on building personalized relationships with audiences to drive content discovery, loyalty and revenue. Dreamstel Technologies helps your business transform passive viewers into active fans ultimately reducing churn and maximizing lifetime values. Dreamstel Technologies provides you with the best holistic, data-driven approach to transform your sales, service and customer relationship into a profit gaining machine.
Having a loyal customer base is essential in order to grow your business. Dreamstel Technologies put forward some of the best CRM services catered for your media and entertainment business. We help you build trust, make you different from your competitors and help you retain your customers. With the help of media and entertainment IT Solution and Services, we ensure efficient and fast distribution of content across several platforms like TV, Web, Mobile, OTT. Our tools and services enable personalization, automation and satisfactory customer service tools. Our Salesforce CRM services are among the best in the industry and we guarantee more than satisfactory ROI. Hire IT experts from Dreamstel Technologies for the best IT services.
Deliver smooth and secure services to your customers to increase their satisfaction. Here are some services that Dreamstel Technologies has to offer
Advertising & Social Media Management
Promote content, build hype for new releases, and foster fan communities across platforms. The core goal is to convert audience interest into measurable actions
Salesforce Marketing Cloud (Audience Campaigns)
Automates the delivery of personalized cross-channel campaigns. Core role is to execute data-driven marketing that directly increases content engagement, reduces subscriber churn, and drives measurable business growth
Salesforce CRM & Service Cloud (Subscriber Management)
Streamline customer service by empowering agents with this complete context to resolve issues faster
Salesforce Commerce Cloud (Merchandise & Tickets)
Sell branded merchandise, event tickets, and digital collectibles directly to the audience.
Salesforce Social Studio (Monitoring & Campaigns)
Enables marketing teams to publish content, manage campaigns, and identify trends or influential fans in real-time from a single dashboard.
Salesforce Loyalty Management (Fan Engagement)
Build structured fan reward programs where members earn points and unlock exclusive benefits for actions like watching new content
We develop projects globally with multiple satisfied clients.
Dreamstel Technologies provides you with the best media and entertainment solution process that guarantees success and organizational enhancement.
The need for the solution is identified and planned.
Building architectures and blueprints of the solution
Codes are written to build a functional application
Quality of the solution is tested in this step to make sure it is running according to the requirements. Any bugs or vulnerabilities that are identified are solved in this step.
After the bugs are fixed, the solution is made available to the end user.
Continuous support and maintenance are provided in order to keep the solution optimized.
We provide you a number of services that your business can utilize to increase your organizational growth and increase your ROI.
Direct Control Over the Audience Relationship
Own the direct communication channel with fans and subscribers.
Predictive Churn Intervention
Identify subscribers with declining watch time and automatically engage them with personalized content recommendations before they cancel.
Optimized Strategy Engagement
Design specific campaigns for different release models
Increased Customer Lifetime Value (CLV)
Ongoing value keep subscribers paying for longer periods
Higher ROI on Marketing Spend
Precise targeting and automation ensure marketing budgets are spent efficiently
Revenue Growth & Customer Retention
Positive customer experiences increase lifetime value while exceptional service reduces churn and prevents customers from switching to competitors.
Lowers Acquisition Costs
Retaining an existing customer is significantly cheaper than acquiring a new one
Reduce manual workload and back-office costs with automation
Better analytic insights
See how your business is performing and how others interact with your content.
Dreamstel Technologies offers the best customer management services in the industry. Manage your customer experience and satisfaction with solutions tailor made for your business.
Dreamstel Technologies has a proven record for providing the best service in multiple industries
Digital Transformation
We help in optimizing your business by utilizing digital technologies.
Product Engineering
We create customized product designs that are tailored to your business.
Application Modernization
We help in updating your existing software so your business can take advantage of the newer technologies.
Business Assurance
We make sure that our services are dependable and productive while ensuring the proper functioning of your business.
Cloud, Security and Infrastructure
We provide and manage our cloud services and help protect cloud-based systems.
Consumer and Content Analytics
We help in customer analysis so your business can get insight on trends and behaviours.
Media Supply Chain Cloudification
Help your business utilize cloud services to create better media content.
Contracts and Rights Management
Also helps you manage your legal agreements and your other digital assets.
Digital Video Solutions
Delivering video content to you without any hustle.
Every Project needs a unique technology stack and our experts understand your business objectives and choose the technologies accordingly. Here is what we specialize in:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Industries We Serve
Core domains we specialize in
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Retail & E-Commerce
IT & Telecom
Automotive
Manufacturing
Additional domains we have experience in
NON PROFIT
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REAL ESTATE
EDUCATION
HEALTHCARE
The primary goal is to build direct, long-term relationships with viewers to reduce subscription churn, increase watch time, and maximize their lifetime value to the platform.
It's highly data-driven and personalized. Marketing focuses on guiding viewers to the next piece of content within the app using behavior-triggered messages, rather than just driving initial sign-ups.
A CDP is a system that unifies all viewer data (from watching, browsing, etc.) into a single profile. It's critical for understanding your audience and personalizing all communications and experiences.
It's the practice of sending different messages to users based on their stage: welcoming new subscribers, engaging active ones with new content, and trying to win back those who have left.
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