“There's 20 years of investment in the Salesforce Platform and Einstein Voice, and Einstein Voice Assistant is really about bringing new user experience to our platform.” – Michael Machodo, Salesforce Senior Director of Einstein Voice.
Salesforce for voice is a 2-year anniversary tribute to Salesforce Einstein. It is a customizable voice assistant, almost like a miracle for businesses that are into sales and marketing. It is an upgrade to the way we interacted with our CRM systems. The voice technology is a result of excellent work with AI. The frequency of information, the accuracy of data transmission and the authenticity of the product are a few most important factors that has convinced businesses to go for this new introduction by Salesforce.
The technology is presented in two types; Einstein Voice Assistant and Einstein Voice Bots. They both work differently. The following points show the difference between them:
|Voice Assistant||Voice Bots|
In our earlier blog, ‘The Salesforce Lightning Platform Update NowTargets Mobile Apps, AI and IoT’ we talked about how Salesforce was planning to integrate AI to the platform in order to improve its services. Well, the Salesforce for voice is the perfect example for it. Voice activation of data helps your sales representatives to direct their entire focus on selling, marketing and servicing customers. Salesforce has made the interaction between humans and computers seamless with Einstein Voice Assistant. The customizable voice assistant can understand terms such as, “next year”. It needs verbal dictation to understand the kind of updates you require for better functioning with Salesforce. There is no need to text or email anymore when you have the Einstein Voice Assistant with you. The product is intelligent, it automatically finds relevant records and updates fields that required updating. It creates follow-ups and also sends out notifications when required.
Sales reps are going to be benefited more than anybody else with the Salesforce for Voice product. The time that took to make those important notes can be better utilized. Einstein Voice Assistant also offers ease in dashboard navigation, getting regular updates while you are occupied with something else, and it is limited to use. The voice system is not enabled for certain features where voice assistant is not required, such as admin console.
It’s time to start talking more now, and if you already love talking the product is made for you. The most satisfying factor about the product is that you can customize actions according to your preferences. This is exactly why AI is taking over. Salesforce’s decision to integrate with AI has proven to be one of their wisest moves in history.