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Differences between Salesforce and SAP Sales Cloud

Rajat Kesarwani

By Rajat Kesarwani| Tusday, July 2, 2019 16:08 PM | 6 min read

Highlights:

  • SAP Sales Cloud and Salesforce are both leading CRM service providers.
  • Salesforce CRM is doing better than SAP Sales Cloud. It is focusing on helping customers get a unified experience.

There are a range of complementary applications and offerings that Salesforce has acquired and added to its CRM software to make it competitive. Even though it doesn’t use SaaS, it is still doing better than SAP Sales Cloud in many ways. When it comes to CRM software comparison for sales, the CRM by Salesforce is unbeatably good. The company focuses on empowering the sales team with its standardized features.

We have a Salesforce vs SAP SalesCloud Comparison for the readers curious about how they both work and which to choose for better sales results.

Salesforce vs SAP Sales Cloud

Differences between Salesforce and SAP Sales Cloud

Salesforce Salesforce SAP Sales Cloud
Ease in Usability The user interface is clean and easily accessible from any smart device that supports Salesforce. SAP works with a mobile-first concept. The experience is not uniform like in Salesforce.
Features Account and Contact Management
Lead Management
Sales Data
Lead Management
Sales automation
Contact History
Files Sync
Opportunity Management and Score
File Sharing
Sales Forecasting
Salesforce Mobile App
Contact Manager
Real-Time Visibility
Drag and Drop Interface
Dashboards
Multi-currency Support
Sales Report
Time Tracking
Email Marketing
Pipeline Management
Document Management
Partner Management
Pricing You can get a free demo. There are 4 SMB and enterprise pricing plans that are due to be paid on annual basis. Interested customers need to contact SAP CRM for pricing plants. They also offer a free trial.
Languages Languages English, French, Italian, Portugese, Swedish, Spanish, Dutch English, Dutch Languages English, French, Italian, Portugese, Swedish, Spanish, Dutch English, Dutch
Catering Catering Small businesses, larger businesses, medium businesses, and freelancers. Large and medium businesses. Catering Small businesses, larger businesses, medium businesses, and freelancers. Large and medium businesses.
Devices/OS Windows, Linux, Android, iPhone/iPad/Mac, and web-based. Devices/OS Windows, Linux, Android, iPhone/iPad/Mac, and web-based. Windows, Mac and web-based.
Integrations Force.com, Heroku, ExactTarget Fuel, Third-party apps at AppExchange, Service cloud, Marketing Cloud, Pardot, Desk.com, Analytics cloud, Data cloud, JIRA, FreshDesk, and more.. No info.

Salesforce user experience has proven to be better than SAP Sales Cloud User experience especially for sales and marketing businesses. The only good facility that both the companies offer is excellence in customer support. However, Salesforce users are more than SAP users, and to meet the level of customer support with SAP even though the users are more is a remarkable achievement.

If the above CRM software Comparison didn’t help you in choosing the best software for your company, the best way to do it is see what others have to say about both of them. Speaking to users of Salesforce might help as those would be genuine feedback that might encourage you to talk to a proper Salesforce consultant.

Some Pros and Cons of Salesforce Sales Cloud

Salesforce Sales Cloud Pros
  • It offers a strategic advisory service.
  • It has an upper hand when it comes to cloud integration, third-party extensibility and app customization.
  • It provides and easy user interface and a highly engaging social capability of selling
Salesforce Sales Cloud Cons
  • It can be expensive for small and medium sized businesses. It also is a time consuming process to set up.
  • It is available only in the cloud.
  • The integration can be weak with on-premises apps and services.

Some Pros and Cons of SAP Sales Cloud

SAP Sales Cloud Pros
  • If offers industry-specific capabilities for over 15 different industries.
  • It is available globally for on-premises and cloud, so there is no latency.
  • The performance is seamless while in the SAP ecosystem.
SAP Sales Cloud Cons
  • The problem resolution assistance can be not up to the mark sometimes.
  • The user interface is not very intuitive.
  • SMB customers may not find SAP Sales Cloud a lucrative option.

To conclude, Salesforce is still on the top, no matter which industry your business belongs to or how big or small your business is currently. At the end of the day what matters is who delivers their promises. There is a reason why the entire world has voted Salesforce to be the best CRM, and the difference between Salesforce and SAP Sales cloud above certainly proves that fact.

Rajat Kesarwani
About the Author
Rajat Kesarwani is the CEO of Dreamstel Technologies. With over 15 years of experience in maintaining business relations with esteemed companies across the US and Australia, Mr. Kesarwani has earned an excellent reputation in the IT industry. He has been offering advanced technology services to businesses that require any kind of IT solution. His expert services at Dreamstel includes developing and introducing next-generation apps and spreading awareness about Salesforce. His objective is to reach out to companies in need of advanced technology solutions, and he has been successfully moving ahead in the right direction to do so, through Dreamstel Technologies.