AppExchange Salesforce Apps: Driving Growth and Innovation

By Rajat Kesarwani| Wednesday, Aug 30, 2023 11:47 AM | 4 min read

Have you heard about an extensive array of more than 7 000 AppExchange applications from Salesforce, the leading provider of CRM software tools? Whether you want to improve your staff productivity, automate your business operational processes, or enhance customer experience, AppExchange Salesforce applications will be your helping hand in driving growth and innovation. If you have not heard about it, know everything about Salesforce AppExchange here. Keep reading this post till the end.

What is Salesforce AppExchange?

Salesforce is a significant player in the CRM Software (customer relationship management software) field. Since its launch in 1999, it has primarily been focused on offering exceptional capabilities to customers. Due to this focus, it introduced AppExchange in 2005. As Salesforce has launched AppExchange, it is Salesforce AppExchange or AppExchange Salesforce.

AppExchange is a trusted cloud marketplace and allows you to choose the best applications from its vast range of more than 7 000 certified applications. With these applications, you can find the required support to extend your Customer 360. At this marketplace, you can easily find certified professionals and certified apps that can help you easily face business operational challenges. Further, you can speed up the digital transformation of your business from the bottom of your Salesforce journey.

How does AppExchange Salesforce Work?

As an enterprise cloud marketplace, it allows you to get your desired Salesforce apps, flow solutions, lightning components, experts' advice, and much more. Based on their industry knowledge and experience, AppExchange developers build personalized solutions on the top of Salesforce. For example, administrators utilize the AppExchange API for smooth business operations and more team productivity.

Why Should You Use Salesforce AppExchange?

Businesses have their own reasons to install and utilize AppExchange Salesforce such as more positive reviews and the availability of thousands of solutions. Having a close look at some facts and figures can make you comprehend why you should use Salesforce AppExchange:

• 90% of Fortune 500 businesses use AppExchange
• More than 10 million installation done till the first half of 2023
• 91% of Salesforce customers rely on AppExchange apps

Benefits of Using AppExchange

Using Salesforce AppExchange is highly beneficial as it makes the automation of your business processes easier and enhances your customer experience. Here are ten benefits of using AppExchange Salesforce:

1. Efficient Event Execution - When it comes to planning events, you need resources and coordination with all respective teams/professionals. Your event planning can be a headache for you if you are using several platforms for it. With certain AppExchange apps such as Fonteva Events, you can get the required help by retrieving your Salesforce data at the time of event planning.

2. Fast, Secured, and Easy System Integration - Integrating several different applications for smooth business operations sometimes becomes a tedious task. On the other hand, system integration gets easier and more convenient with Salesforce AppExchange. As Salesforce lists only certified apps on its AppExchange, integrating systems/applications is fast, easy, and secure for you.

3. Easy Creation of Documents, Quotes, and Contracts - Sales representatives at any organizations often go out or engage in prospect and customer talking and come back for paperwork. For example, Conga Composer on AppExchange makes your sales representatives free from paperwork by providing customizable templates. As a result, your sales teams or professionals focus on sales work.

4. Lead Assignment and Routing Automation - It is essential for you to assign the right leads to the right representatives at the right time. AppExchange can help you here. With it, you can easily automate your lead assignment and routing based on your employees’ leave, seniority, and criteria.

5. Enhanced and Personalized Customer Experience - With Salesforce AppExchange, you can provide a better experience to your customers. From this cloud based marketplace, you can get certain personalized and robust applications that can enable you to offer omnichannel customer service such as live chat, SMS, and telephone contact centers. The integration of such applications with Salesforce, you can enable your service center to have the required data while serving customers with their queries.

6. Effective Order, Shipping, and Inventory Management - Salesforce with customer 360 is the right solution for you if you (a manufacturer) are looking for cloud-based ERP solutions. With Salesforce AppExchange apps such as PLM and ERP, you will have a single platform to streamline your product development, order, fulfillment, inventory, and reporting.

7. Smooth Administrative Work - With AppExchange Salesforce apps, jobs like mass update, reporting, system integration, and customization get easier. As a result, people at the administrative department of your business feel relaxed and get more productive.

8. No Need for Manual Work for Data Entry and Spreadsheet Processes - As AppExchange is an enterprise cloud marketplace, it allows you to choose and install personalized applications. The installation leads the automation of most business operational jobs. Due to which, you do not need to carry any manual jobs like data entry. With a single click, you can easily get and use the required data.

9. Direct Tracking and Management of Projects - Do you manage customer experience within Salesforce such as account management, customer acquisition, and customer service? If yes, let Salesforce manage these tasks on your behalf. With AppExchange apps, you can centralize reporting, kick off workflows based on priority, build projects from objects, and manage projects with the Salesforce mobile apps.

10. More Effective and Efficient Onboard Employees - It is usually difficult for HR professionals to deploy onboarding and learning materials to new employees. Further, tracking and reporting progress reports and assurance of delivery of relevant content take place. With AppExchange apps, HR professionals can be more efficient in their respective work.

How Can You Install an AppExchange App?

The installation of an app from this cloud marketplace is easy. To install a particular application, you just need to click on the Install button on the solution page of AppExchange. With a few clicks, you can download and install it and start using the same.

What Types of Solutions Can You Get From AppExchange?

Salesforce AppExchange has more than 7000 applications. Based on your needs, you can get analytics, mobile applications, document management, eCommerce, industry-specific apps, customer service, and more.

What Are The Five Types Of Solutions Available On Appexchange?

Bolt solutions, apps, flow solutions, components, lightning data, and consultants are the five types of AppExchange Solutions.

What Should You Do?

Visiting the official website of AppExchange Salesforce is an ideal job you should do if you are determined to use AppExchange apps for automating your business process. You can do it yourself. In the case of technical support or to get a personalized Salesforce solution, you can get in touch with us at Dreamstel via email or phone call. In more than 15 years, we have served more than 550 clients, completed 1000 projects, and won 5 awards for our valuable and affordable services.