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All You Need To Know About Field Service Lightning

Rajat Kesarwani

By Rajat Kesarwani| Wednesday, February 12, 2020 16:20 PM | 4 min read


  • Field Service Lightning (FSL) is the perfect solution to associate and empower your workforce so that they can deliver efficient and intelligent onsite service.
  • Using FSL, you can attain progressively customized and smarter services with a quicker delivery on one platform from your smartphone.
  • The programming of Field Service Management increases the productivity of workers in the field in addition to computerizing and scheduling appointments.

Introduction To Field Service Lightning

Field Service Lightning is a much talked about concept in the present times. It has become very popular lately and has reached a revenue of $100 million. The product owes its popularity to its impeccable features and components. If you have been looking for a comprehensive review of Field Service Lightning, here, you can learn about Field Service Lightning in detail.

What Is Salesforce Field Service Lightning?

If history is to be believed, Salesforce is an organization that continually strives for digital transformation with new and improved products as well as services. It does not rely on its past success and glories to appeal to customers. Field Service Lightning is another one of its attempts to extend its horizon. Simply put, it is a Field Service management software introduced by Salesforce. The company has introduced this software as a way to relay client records in a straightforward manner to service teams that work in the field. Therefore, this application closes a massive void that was earlier found in the system of Salesforce.

It can be said that Field Service Lightning offers a chance to customer service teams to delegate work effectively to Field Service technicians as well as monitor them closely. Furthermore, it allows them to handle the data and records of their customers from within Salesforce. This product helps by interfacing the entire workforce on a single platform in order to convey quicker, more brilliant and increasingly customized onsite support.

The Reason Behind The Launch Of Salesforce Field Service Lightning

As mentioned above, Salesforce began identifying a hole in its framework or system. Until this product was launched, there was no provision in its product list for the workforce of Field Service. The launch of Field Service Lightning has remedied this problem. In addition to that, as shared by the company, interfacing the entire workforce using a single platform as well as making it end-to-end comes with a lot of merits.

According to a Service Executive Survey conducted by Salesforce, 87% of the executives who work at the organization believe that it needs to put considerable resources into the technology of Field Service. Moreover, around 92% of the executives believe that organizations, in general, must adjust their service models according to the needs of their clients. Therefore, the interest in the technology of Field Service is self-evident.

Applications Of Service Lightning

If you decide to enable Field Service Lightning in your company, it can help you simplify as well as accomplish a number of tasks. Some of them are mentioned below:

Smart Scheduling:- Smart Scheduling is a great way to manage Field workforce optimization efficiently. This includes assigning appointments to different professionals according to their area, vicinity, and aptitudes.

Work Orders And Appointments:- Work orders and appointments can be made using Salesforce’s Service Cloud Console. You can connect these to existing contracts, accounts, records and much more.

Data Analysis:- If you need analytics, you will typically have to purchase a separate license for Wave Analytics as well as integrate it. FSL can help you make customized reports in no time.

Oversee Assets:- With the help of FSL, you can also set up computerized service schedules and track client resources according to the resource data of clients.

Dispatcher Console:- In simple words, the Dispatcher Console is the place from where dispatchers work and relegate work orders as well as monitor and track service conveyance progressively.

FSL Mobile App

The mobile app of FSL can be accessed on iOS as well as Android. It is expected to empower field experts and give them high perception into work orders, arrangements, and client records on their smartphones.

FSL Features You Can Look Forward To Field Service Lightning is Salesforce’s new 2020 innovation and it comes with a plethora of features such as:

  • It helps the representatives of Field Service finish their work orders while on the job site.
  • It assists administrators in configuring and managing explicit work guidelines to streamline domains, business needs, and service level understandings.
  • It helps in catching electronic signatures for service reports and work requests.
  • It allows supervisors to view as well as manage their work from either a map view or a Gantt graph.
  • It offers accurate time recommendations to clients according to their travel time and existing schedules.

The Cost Of Salesforce Field Service Lightning

  • Mobile Employees Enterprise at $150 per month per user
  • Dispatcher Enterprise at $150 per month per user
  • Contractor at $50 per month per user.
  • Contractor Plus at $75 per month per user
  • Mobile Employees Unlimited at $300 per month per user
  • Dispatchers Unlimited at $300 per month per user
  • Field Service Lightning Plus Unlimited at $350 per month per user
  • Field Service Lightning Plus Enterprise at $200 per month per user

All these pricing plans are billed annually.

Field Service Lightning Reviews 2020

User satisfaction is super important when it comes to any product. Therefore, when you are deciding whether or not to purchase Field Service Management Software, you must weigh all the pros and cons. The 2020 reviews of Field Service Lightning have been quite encouraging. The Field Service Lightning developer guide offers deep insight into how this software actually works. You can check the online reviews and comments of existing customers across different social media platforms. This will help you make an informed decision so that you don’t end up regretting a purchase.

So, when are you streamlining your business processes and empowering your mobile workforce with Salesforce’s Field Service Lightning?

Rajat Kesarwani
About the Author Rajat Kesarwani is the CEO of Dreamstel Technologies. With over 15 years of experience in maintaining business relations with esteemed companies across the US and Australia, Mr. Kesarwani has earned an excellent reputation in the IT industry. He has been offering advanced technology services to businesses that require any kind of IT solution. His expert services at Dreamstel includes developing and introducing next-generation apps and spreading awareness about Salesforce. His objective is to reach out to companies in need of advanced technology solutions, and he has been successfully moving ahead in the right direction to do so, through Dreamstel Technologies.